pendekar FAQ

Opening an account on pendekar takes five steps. First, visit pendekar.app and click "Open account". Enter your email address, choose a username, and set a strong password (minimum eight characters, uppercase, number, symbol). Second, provide your full legal name, date of birth, and residential address. Third, upload a clear photo of your Indonesian identity card (KTP), passport, or driving licence. Our system performs automated verification; this step typically completes within one business day. Fourth, once verified, you receive a confirmation email. Fifth, add a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer to mobile banking, local payment, online payment, or e-wallet—and deposit funds. Your account is then fully active for all live-dealer tables and sportsbook markets. If verification is delayed, contact our support team via live chat for a status update.

We require one government-issued identity document and proof of residence. For identity, upload a clear colour photo of your KTP (Indonesian national ID), passport, or driving licence. The document must be current (not expired), fully legible, and show your full name, date of birth, and document number. For proof of residence, submit a utility bill, bank statement, or government letter dated within the past three months. Your document photo must show your address and your full name matching your account registration. Images must be in focus, well-lit, and unobscured. If your first submission is rejected, you may resubmit once. Rejections typically occur due to poor image quality, expired documents, or name mismatches. Verification usually completes within one business day. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can contact support for expedited review if standard processing delays.

We protect your data through industry-standard encryption and secure storage protocols. All login credentials, passwords, and session tokens are encrypted in transit (HTTPS) and at rest. We do not store passwords in plaintext; we hash them using modern algorithms. Payment information—credit cards, e-wallet credentials, and bank details—is encrypted separately from your gaming account and handled by verified third-party processors. Identity documents submitted for KYC verification are scanned, analysed, and archived in an encrypted repository; they are never shared with unrelated parties and are retained only as required by law. We perform regular security audits and maintain anti-fraud monitoring for unusual account activity. Multiple failed login attempts trigger a temporary account lock and a security alert to your registered email. You may enable optional two-factor verification in your account settings for additional protection. For questions about data retention or deletion, contact our support team.

Deposit ranges vary by payment method. mobile banking, local payment, online payment, and e-wallet typically accept deposits from a low entry amount up to a mid-range ceiling per transaction. mobile banking and local payment operate similarly. Bank transfers to online payment, e-wallet, mobile banking, or local payment accounts have higher maximum limits and may be suitable for larger deposits. Each payment method's specific range is displayed at the point of deposit selection on pendekar. You may make multiple deposits in a single day up to your account's daily account preferences, which is set based on your verification tier and account age. If you reach a limit, you can resume deposits the following calendar day. No fixed minimum deposit is required; however, some games on pendekar carry table minimums that may exceed very small account balances. Contact our support team if you need clarification on your account's account preferences or payment method eligibility.

Withdrawal requests on pendekar are reviewed within one business day from submission. Once approved, funds transfer to your chosen payment method—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your registered bank account. Timing after approval depends on your financial institution: e-wallet transfers (mobile banking, local payment, online payment, e-wallet, mobile banking) typically arrive within minutes to one hour. Bank transfers to local payment, online payment, e-wallet, or mobile banking may take one to two business hours due to inter-bank clearing. Withdrawals requested on weekends or public holidays (e.g., Idul Fitri, Idul Adha, Imlek, Nyepi) are reviewed on the next business day. If your withdrawal has not arrived after the expected window, check your pendekar account history for status updates, then contact support with your withdrawal transaction ID. Common delays include incomplete KYC verification, account name mismatches, or temporary bank maintenance. Our support team can provide specific status information and troubleshoot issues.

Before your first session, read the specific rules for the game you plan to play. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), understand the table limits, payout structures, and dealer procedures. For example, blackjack rules vary: some tables have the dealer hit soft 17, others stand. Roulette tables differ by wheel type (European single-zero versus American double-zero). Baccarat payouts on tie outcomes range from eight-to-one to nine-to-one depending on the table. For football betting, review the specific market rules: whether a match includes extra time for settlement, how handicaps work, and what happens if a match is abandoned. For slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, read the paytable and volatility rating. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) have tournament-specific settlement rules. Each game's information panel on pendekar includes a "Rules" button; read it before placing your first bet. If you have questions, contact support via live chat.

Our pendekar loyalty programme rewards regular play with tier advancement. You earn loyalty points each time you wager on live-dealer tables, slots, or sportsbook markets. Points accumulate monthly; your tier is calculated based on total points earned over a rolling period. As you advance through tiers, you unlock benefits such as faster withdrawal processing, higher account preferences, and invitations to exclusive tournaments. Tier status resets monthly; your tier for the current month is based on activity during that month only. You can view your current tier and progress toward the next level in your pendekar account under "Loyalty". The programme applies automatically once you have an active account; no signup is required. Points do not expire within a calendar month but reset at month end. Special tournaments and seasonal promotions may offer bonus points during events like Idul Fitri, Idul Adha, or Liga 1 finals. For specific tier benefits and point conversion rates, check your account dashboard or contact support.

We at pendekar aim to respond to support queries within two business hours during business hours (08:00–23:00 Southeast Asia time, Monday through Sunday). Routine questions—account access, deposit confirmation, game rules clarification—receive responses within this window. Withdrawal-related queries are escalated to our finance team and may take up to one business day to resolve. Account verification updates are provided within one business day once your documents are submitted. During peak periods (e.g., major Liga 1 matches, Piala AFF tournaments, or holiday weekends), response times may extend to four business hours. Queries submitted outside business hours are queued and addressed when support comes online the next day. You can submit queries via live chat in your pendekar account dashboard, or by email to our support mailbox. For urgent account security issues (suspected fraud, compromised password), contact live chat immediately; these are prioritised. Response times for non-urgent policy questions may be longer.