pendekarPrivacy Policy

This page describes what we collect when you use pendekar and how we keep that data protected. We at pendekar respect your privacy and handle your information according to local data protection standards. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play our live-dealer tables and sportsbook markets, we collect certain data to verify your identity, process your transactions, and operate our platform securely.

Our servers process your personal information—email, phone number, government ID, payment details, and account activity—to enable account access, anti-fraud checks, and customer support. We do not sell your data to third parties. We share information only with payment processors, fraud-prevention vendors, and legal authorities when required by law. This policy applies to all pendekar users across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang.

If you have questions about how we handle your data, contact our privacy team via email or live chat on pendekar.

Data Collection on pendekar

Account Information

When you open an account on pendekar, we collect your email address, password, full name, date of birth, and phone number. We use this information to authenticate your login, verify your age and identity, and contact you about your account. We store this data on secure servers and retain it for as long as your account is active. If you close your account, we keep certain records for legal and regulatory compliance.

Identity Verification Documents

We require a government-issued ID (passport, national ID, or driving licence) and proof of residence (utility bill or bank statement) to verify your identity. We at pendekar scan and store these documents on encrypted servers. We do not share your ID with third parties except to comply with anti-money-laundering regulations. Once verification is complete, you may request deletion of your documents, though we may retain copies for audit purposes.

Payment Information

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect your transaction ID, payment method, and deposit amount. We do not store your payment credentials—card numbers, PIN, or wallet passwords. Payment processors handle those details directly. We store only the transaction reference and your account balance. This information is encrypted and accessible only to our payment team and fraud-detection systems.

Account Activity and Gameplay Data

We log your login times, device type, IP address, browser, and game activity (wagers, game outcomes, table join/leave events). We use this data to detect fraud, enforce our terms, and improve our live-dealer studio and sportsbook systems. We retain activity logs for two years, then archive them. During major holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, we maintain continuous logging to monitor account security.

Communication Records

When you contact pendekar support via live chat, email, or phone, we retain your messages and our responses. We use these records to resolve your issue, train our support team, and comply with dispute-resolution obligations. You may request a copy of your communication history at any time.

How We Use Your Data on pendekar

We at pendekar use your data for five main purposes: (1) Account management—login authentication, KYC verification, and account recovery. (2) Transaction processing—deposit and withdrawal confirmations, payment reconciliation, and currency conversion records. (3) Fraud prevention—detecting unauthorized access, money-laundering patterns, and account abuse. (4) Customer support—responding to inquiries, resolving disputes, and improving our service. (5) Legal compliance—maintaining records for tax authorities, anti-gambling regulators, and law enforcement where required by local jurisdiction.

We do not use your data for marketing purposes unless you opt in via email. We do not sell your information to advertising networks, data brokers, or affiliate marketers. We may share anonymised, aggregated data (e.g., "X thousand users from Jakarta wagered on Piala AFF matches") with game suppliers and sportsbook partners to improve their offerings.

Our pendekar platform may process your data across multiple servers located inside and outside Indonesia. We undertake to maintain the same data protection standards regardless of server location.

Your Rights and Data Protection on pendekar

Access and Deletion

You have the right to request a copy of all personal data we hold on pendekar. Submit a request via our privacy form, and we provide the information within 14 days. You may also request deletion of your account and associated data. We comply with deletion requests subject to our legal obligation to retain records for tax and anti-money-laundering purposes. Historical transaction records are retained for five years.

Cookies and Tracking

We at pendekar use cookies to store your login session, remember your preferences, and measure site performance. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may limit your ability to access pendekar. We do not use third-party cookies for tracking or retargeting. Our analytics cookies collect anonymised usage data only.

Third-Party Processors

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to facilitate deposits and withdrawals. We also use fraud-detection vendors to monitor account security. These vendors are contractually bound to protect your data and use it only for the purposes we specify. We do not authorize them to sell, share, or retain your information beyond the scope of our service agreement.

Contact and Complaints

If you have questions about our privacy policy or believe your data has been mishandled, contact our privacy officer via email. We respond to privacy complaints within 14 days. If you are unsatisfied with our response, you may escalate your complaint to the local data protection authority in your jurisdiction.

We at pendekar are committed to protecting your privacy and operating transparently about how we collect and use your data.

This privacy policy is effective as of the date posted on pendekar and may be updated to reflect changes in our practices or local law. We notify you of material changes via email. Your continued use of pendekar after an update constitutes acceptance of the revised policy.

Our services are available only where local law permits. We comply with the data protection and online gaming regulations of each jurisdiction in which we operate. If you are unsure whether pendekar is available in your location, contact our support team.